Start by checking your internet connection, then try signing out and back in. No worries: your progress is saved on your device first, then resynced automatically as soon as the network is back. Nothing is lost in the meantime. If the issue persists, write to us through the contact page.
First check that you are running the latest version from the App Store or Google Play, then close and restart the app. Restarting the device also fixes quite a few cases. If the problem comes back, report it to us (see below), mentioning your device model.
Thank you, this kind of feedback helps us a lot. Describe the error to us through the contact page, indicating the word or lesson involved and what looks wrong to you. We fix it and the update reaches everyone.
First check the settings in the app (sound and reminders enabled), then those of your device: notification permission and volume. Reminders are local notifications scheduled on your device, so they depend on these permissions. If everything is on and nothing fires, contact us.
The Hibi+ purchase goes through the App Store or Google Play, and it sometimes takes a short moment to register. Go to the app’s settings and use “Restore my purchases”: your subscription should reactivate. If it is still missing, write to us through the contact page.
Can’t find your answer?
Write to us, we usually reply within 24 hours on business days.